01310cam a2200313 4500 545746752 TxAuBib 050527s2005||||||||||||||||||||||||eng|u 9780071446525 pbk. : acid-free paper 0071446524 pbk. : acid-free paper 9780071446372 pbk. 0071446370 pbk. OCO OCO WRJ TxAuBib Crucial confrontations (Online). Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson ... [et al.]. New York : McGraw-Hill, 2005. xviii, 284 p. : ill. ; 23 cm. Includes bibliographical references (p. 271-272) and index. Mode of access: World Wide Web. Interpersonal confrontation. Interpersonal communication. Interpersonal relations. Communication in management. Communication in organizations. Electronic book. Patterson, Kerry, 1946- ProQuest. http://libproxy.uwyo.edu/login/?url=http://VH7QX3XE2P.search.serialssolutions.com/?V=1.0&L=VH7QX3XE2P&S=JCs&C=TC0000133050&T=marc&tab=BOOKS